get assistance
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works:
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
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Quick Support Tool
Click this link to download our Quick Support Tool. You may use this to chat with a support representative during regular hours, and they will be able to quickly connect to your computer. Also use this to connect while already on the phone with one of our representatives. Alternately, click this link to download the Full Support Tool, allowing you to install only once and connect via chat and remote control just as easily as the Quick Support Tool. |
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
